Frequently asked questions

 

How can I purchase an Event?
  • First, you must sign up to the platform with an email or Google/Facebook account. Once this crucial step is done you can select the event you want to play, and it will bring you to the payment page.

  • Here you will also have the option to purchase a bundle also if it is available.

How do I purchase a bundle?
  • Bundles can be purchased under the offers page. This is located on the top right of the platform.

  • Equally, bundles can be purchased as an option when clicking into purchase a singular event.

How do I watch back an event that I purchased?
  • You can watch back the on-demand version of an event or highlights by clicking on the Event you want to watch under the latest events header.

  • Equally, you can head to my events in your account to get a list of all the events you have access to and can watch on-demand.

  • Once you purchase an event you will be able to watch that event up to 10 times.

Why can’t I view the Event on my smart TV?
  • Some smart TVs are not supported by the platform. We recommend you try viewing on a different device and cast it to your TV, or alternatively access the event on your laptop and connect your laptop via HDMI to your TV.

  • If your device uses any of the following web browsers, it will be compatible with our platform:

    • Windows - Chrome, Firefox, Microsoft Edge
    • OS X - Chrome, Firefox, Safari
    • Xbox - Edge
    • Android 5.0+ - Chrome, Firefox
    • iOS 7+ - Safari
Can I cast to TV using Chromecast?
  • At this date, we don't currently support Chromecast. We recommend, however, that you cast the Event to your TV using Screen Mirror (iOS Devices) or Smart View (Android Devices).

  • For iOS

  • For Android

Why can’t I purchase an Event on a smart TV?
  • Some smart TVs are not supported on the platform. We recommend you try logging in and purchasing the Event on another device first.

Can I change my device if I started watching already?
  • Yes, you can change devices but will be kicked from the first one when you log into a second device.

Can I watch on more than one device?
  • Not with the same account. The platform will automatically log out of a device so that only one device can view the Event at a time.

How do I know if my device will work?
  • If your device uses any of the following web browsers, it will be compatible with our platform:

    • Windows - Chrome, Firefox, Microsoft Edge
    • OS X - Chrome, Firefox, Safari
    • Xbox - Edge
    • Android 5.0+ - Chrome, Firefox
    • iOS 7+ - Safari